Tenant Support
Reporting Problems
If we are managing your tenancy, you should telephone our offices as soon as possible on 020 8550 5051.
You need to report any issues promptly otherwise there could be a risk to your deposit if a minor repair turns into a bigger problem.
For tenancies not fully managed by Kevin & Co. or where we only provide your landlord with a rent collection service, you will need to contact your landlord directly to report any property issues, details of whom are given at the start of your tenancy.
REMEMBER IF YOU SMELL GAS OR SUSPECT A GAS LEAK YOU NEED TO CALL TRANSCO IMMEDIATELY ON 0800 111 999.
You will be asked for a previous landlord, bank, employee and character references to demonstrate proof of income and suitability. You will also need to provide proof of ID, proof of address and evidence of a ‘Right to Rent’ in England through a passport or combination of passport and valid visa.
As the tenant, you are responsible for setting up accounts with the utility companies directly when you move into your property and when you leave, taking care to provide meter readings at the beginning and end of the tenancy.
You will be asked to set up a monthly standing order with your bank.
Any problems with rental payments that may result in late payment should be conveyed to Kevin&Co Lettings. Arrears letters will be issued if rent remains outstanding beyond three days after it was due. A default interest fee on late rent is payable at 3% above the Bank of England base rate applicable if rent is over 14 days overdue.
The notice would need to be given in accordance with your particular lease agreement by recorded delivery to Kevin&Co estate agent or by emailing lettings@kevinandco.uk. The agreement should always be referenced.
Kevin&Co Estate Agent
Unit D, The Oxygen, 18 Western Gateway,London E16 1BL
Unit D, The Oxygen, 18 Western Gateway,London E16 1BL